This year, the Pottery is celebrating 45 Years in business! Experience the unique delights of a traditional working pottery, be inspired by the stunning courtyard garden, choose from the full range of flowerpots, browse gorgeous handmade British gifts in their gallery, The Octagon and top off your day with a tea, coffee, cake, lunch, brunch or a slice of toast in their fabulous cafe, The Straw Kitchen!
The service is superb, and the interior and exterior quirky, idiosyncratic and very relaxed. In addition, throughout the year, the Pottery invites specialist nurseries to take a position in the Courtyard Garden on certain Saturdays, showcasing plants that thrive particularly well in pots. If no delivery instructions have been supplied, the courier will leave a card providing the relevant information for you to contact the local courier depot to arrangement a second delivery.
Should an item fail to be delivered after the second delivery it will be returned to Top Topiary — please see our delivery information page for additional charges that may be incurred should this happen. Shopify Payments - our shop is hosted on Shopify Inc.
They provide us with the online e-commerce platform that allows us to sell our products and services to you. Payment can be made via credit or debit card, all securely processed by Shopify Inc. PayPal — you will be redirected to the Paypal site where you can log-in to your PayPal account or as a guest to pay for your items and they will send you confirmation of your payment.
You can use PayPayl to checkout as a guest by entering your credit or debit card details; or you can choose to you can set up a PayPal account which will give you the option to use this payment method with many other businesses and online purchases. We understand how important it is to feel confident when paying for your goods online.
No credit or debit card information is stored on our website as we provide our customers with secure online payments systems at the checkout. To prevent credit card fraud and offer the highest protection to people using their services, the online payment systems ensure a number of checks are carried out.
This is to verify the details you provided at the checkout match the records that your bank or credit card provider holds. If there is any discrepancy in this information it may cause the transaction to be declined; even the slightest error will be detected in the system and cause the transaction to fail.
If you think this has occurred please contact us on and we may be able to take your payment manually. The convenience of our online store allows customers to place and pay for an order anytime of the day and outside of office hours.
You will be required to pay online using one of the secure payment methods in order to confirm your order. If a problem has occurred we can usually then process a manual payment over the telephone.
The privacy of our customers is of upmost importance and we do everything we can to reassure our customers of this. For full details and information please see our Privacy Policy. In the unfortunate circumstances that your plant arrives damaged please let us know within 48hrs of delivery so we can arrange a replacement — please see our Returns Information regarding items damaged in transit.
We hope all our customers are more than satisfied with their purchases but we understand that occasionally your item may not be as expected when you shop online. If this is the case we will be happy to discuss your order with you for a refund or replacement. Please see our Refunds Information for full details regarding your order. Please note that refunds are at our discretion and we are not obliged to offer a refund.
Our aim is to offer the best customer experience possible to everyone who visits our site or purchases from us. If for any reason you feel you have not received the best customer care then please write to us at info toptopiary.
When you make a purchase with us you will be invited to leave feedback from Trustpilot which is an online review community to help shoppers share feedback of their experiences.
Once you have made a purchase with us you will receive an automated email and have the option to leave feedback. To view our up to to date Trustpilot feedback from our customers please visit our page on Trustpilot.
We welcome visitors to the nursery - if you would like to come and see us please contact us first so we can make arrangements for your visit. We are sorry if we have not been able to answer your question or provided the information you need in this section. If you require further information please contact us on our general enquiries address at info toptopiary. A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox.
Please wait at least 10 minutes before attempting another reset. Forgot your password? With a skilled team of over 30, we produce entirely handmade terracotta flowerpots which are beautiful, durable and full of character. Come and experience the unique delights of a traditional working pottery, be inspired by our stunning courtyard garden, choose from our full range of flowerpots, browse gorgeous handmade British gifts in our gallery, The Octagon and top off your day with a tea, coffee, cake, lunch, brunch or a slice of toast in our fabulous cafe, The Straw Kitchen!
Every pot that we sell has been lovingly handmade, hand-decorated and even hand packed! If you are looking for the perfect gift for a gardener, a garden structure, something for your home, delicious food and drink, a room fragrance or a beautiful greetings card, look no further than our RHS Licensed products. Enjoy festive days out and discover gorgeous gifts for all the family at the RHS. Skip to content [Accesskey '1'] Skip to navigation [Accesskey '2'].
Get involved with the RHS ». Take action Why take action? Support us Donate Careers Commercial opportunities Leave a legacy. Join the RHS today and support our charitable work Join now. Gardening with the RHS ». Hot links Browse inspiration articles Buy plants online. RHS Flower Shows ». Buy tickets.
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