I wouldn't trust them with my data. SeaTools shows that test code when it cannot detect the serial number of the drive. So it just spit out some random serial. It doesn't necessarily means that the disk are bad. Both drives are bad. Can you show us the labels of the drives? Amazon has been known to ship fakes.
Thank you for the response. This code is an encoded hexadecimal number which is unique to each drive. It is generated from the drive's serial number and the number of the failing test. I suspect that both drives failed to reach the SA at one time, in which case they would have reported the dummy serial number, model number and firmware version in the ROM.
If you want to prove this for yourself, remove the PCB with a Torx screwdriver and power it up on its own. I expect you will see the same dummy serial number. Does the CrystalDiskInfo output show anything alarming? I am not feeling adventurous enough to unscrew anything on the drive, and will be sending this back to Amazon :-D They seem happy to refund the full amount.
I am just glad this happened out of the box and not 2 months in the NAS Now I will just get a WD Red Seagate's SeaTools documentation is ambiguous. Please review the following suggestions and if you still need a Self-Service test Code, copy the 8-digit code from the one of the choices below and paste it in to the SeaTools Test Code field on the RMA form. Thank you so much for your time and sharing your expertise.
One final question on these blasted disks.. Interesting enough both went through without a hitch. So if this was really a SeaTools bug or something could not work well on Windows via VirtualBox, well - too bad for Seagate.
The second disk which was a replacement of my first purchase is now on its way to Amazon The Windows CheckDisk log reported some stray bits and file pieces, but no big issues. Seatools report:, meaning unknown: SeaTools for Windows v1. I hope you are still able to clone that drive. Thanks, Osprey4.
Many thanks for all the help. I'll be keeping the original because it appears to be alive enough to clone should I need it. Again, many thanks. Post Reply. Top Contributor. Dell Support Resources. Latest Solutions. Can't find what you're looking for?
You can post your question in our community. View registered products, register new products, and find product specific support. Twitter Facebook Google Plus Linked in. Seagate Manager, Maxtor Manager, OneTouch Manager, and SeaTools have diagnostic software built into the program that can test the functionally of the drive. If that software has produced a diagnostic code, see the steps below. Internal drives: SeaTools will often provide suggestions based on the type of failure diagnostic during testing, follow those suggestions.
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